Frequently Asked Questions about working in Crater Lake National Park

Will Xanterra pay for my transportation?

The company does not pay for costs of transportation. You must arrange and pay for your own transportation to Crater Lake and when leaving at the end of your employment with us.

Does the company provide transportation to Crater Lake National Park?

Employees are responsible for their own transportation to Oregon. Crater Lake National Park Lodges provides an employee shuttle from Klamath Falls, Oregon or Medford, Oregon to Crater Lake National Park for check-in and to the worksite. Reservations required.

When should I book my travel home after my season ends?

You must be available for work on the final day of your work agreement. It is always recommended that any travel home at the end of your season be booked for the day after the last day of your work agreement.

How often will I get paid?

Every two weeks. You will receive your first paycheck approximately three weeks after you start working. (It may be a little sooner if you begin work in the middle of a pay period.) It is important that you bring enough money to get you through these first few weeks without a paycheck. Your room and board costs are deducted from your paycheck and will not be a monetary concern for you.

Where is the nearest bank?

Full-service banks are located in Klamath Falls, Medford, White City and Shady Cove, Oregon. Direct deposit is recommended and can be setup at time of check in. There are ATMs available at the Rim Gift and the C-Store for your convenience.

How do I get mail?

Mail can be received at the Post Office. You will need to set up your own PO Box at the Crater Lake Post Office.  Should you need to mail something before you get here, let us know and we can give you the address to mail it to, however this is not for your personal mail throughout the season.  You will need to speak to the Post Office to get your mail forwarded after you are terminated.

Do I need a car?

It is convenient for getting to other areas, but many employees get by without one. Employees take advantage of the Employee Recreation Program, Employee Shuttles, and fellow employees with vehicles.

Who chooses my roommate?

Room assignments are made by Human Resources. We are unable to guarantee any shared living requests. This includes spouses, friends, significant others. Requests may be made through Human Resources at time of hire.

Do I have a phone in my room?

No, but there are pay phones located in public areas. It is not possible to have a phone line installed in your room. You may want to bring a prepaid phone card for convenience when making long distance calls from payphones or house phones.

What about cell phone service?

Cell phone service is spotty however a lot of people will have one and use it when they go to town, or find areas on property that it will work.

Can I bring my bike?

Yes, cycling on roadways is permitted, however be aware traffic volumes. Bikes are only permitted on specific trails.

Will I work 40 hours a week?

Work schedules, including number of hours worked and days off, will vary based on staffing needs and business levels.

What is the weather like at Crater Lake?

Be prepared for everything! You will experience snow and rain while you are here. Pack clothing that can be worn in layers. Bring a good jacket and a sweatshirt or fleece.

Where will I live?

For most, home is a dormitory room with two or more roommates. Bathroom facilities are located down the hall. Each room is furnished with a twin beds (or bunk beds), small dresser, desk and chair, and a small closet. Storage is limited! Each employee is responsible for the cleanliness of his or her room. There is no single housing available, even at extra charge. There are cooking facilities in employee housing, however fridge space is limited all employees can eat in the employee dining room during the hours they are open.

Can I bring my family?

Each person living in employee housing must work for Xanterra. Employees must be 18 years of age to live in company housing.

Can I bring my pet?

Sorry, pets are not allowed in employee dormitories. You may bring your pet if you have your own RV. Pets are only allowed on certain trails, in any backcountry area and must always be on a leash.  Also you must ALWAYS clean up after your pet.

Are there appearance guidelines?

Crater Lake National Park promotes a professional and conservative standard of appearance for all employees. Standards include, but are not limited to, a clean and neat appearance; use of full/proper uniform; conservatively cut and styled hair (no unnatural colors or extreme styles); fully cultivated and well-maintained (1/2” or less) facial hair acceptable; conservative ear piercings (gauges larger than #2 not acceptable) and lack of facial piercing (during work); visible tattoos must be limited and conservative in nature. For clarification or further details, please consult our Human Resources team.

Will the company provide uniforms?

Crater Lake National Park requires job-specific uniforms. Employees are required to provide particular uniform components. Certified slip-resistant footwear required for all positions. Specific requirements provided at time of hire.

Can I bring my laptop?

You may bring your personal laptop computer to the park.  In employee dorms there is WI-FI, but bandwidth is low at most hours of the day, so speeds may be slow, and you may be unable to use Skype.  Please remember that the company is not responsible for any valuable items that are lost or stolen.

What can I do for fun?

Crater offers many great options for adventure! You might choose a day hike, camping, or traveling the park to find great photo and wildlife viewing opportunities. Local gateway towns have dining, shopping and other attractions.  Our Recreational Program has many activities throughout the season including trips to town, overnight trips, dinners, and movie nights just to name a few your schedule will depend on when you can attend these outings and activities, you will need to speak with your manager to arrange time off prior to your going on these outings or doing these activities.

Are there religious services available?

When the Mazama campground is open sometimes there are services held on Sunday mornings in the amphitheater.

Is there television reception in Crater Lake National Park?

Satellite television is available in employee television areas. It is not possible to install cable or satellite in private dorm rooms.

What about radio reception?

Radio reception in Crater Lake National Park is not consistent and is weak in most areas. Many employees bring their own music and headphones for quiet enjoyment during their off time.